ILGM: a famous online cannabis seed retailer for more than 10 years. Yet, complaints have been heard. Reports of delayed shipping, germination issues and customer service issues due to lack of communication. Let's check out these complaints about ILGM. Are they valid?
Overview of Ilgm
Ilgm, or International Legal Group of Melbourne, is a law firm based in London. It has offices in New York, Hong Kong and Melbourne. It was established in 2004.
Ilgm specializes in providing legal advice to companies and individuals. We aim to provide tailored advice.
We have a team of lawyers from different backgrounds. They offer specialist advice to be successful. Our work follows current law and is done with the highest ethical standards.
We have a dedicated lawyer or case manager for each client. They will monitor progress and respond to any queries. At Ilgm, we take complaints very seriously. If you are not happy with our service, contact us directly. We will work to improve it.
Ilgm has a long tradition of dependable customer service and high-quality products. However, there have been many customer complaints throughout the years. This article will examine those complaints more closely. Moreover, some potential solutions to these issues will be discussed as well.
Poor customer service
Poor customer service from ILGM is a common issue. Customers may have difficulty contacting support, slow response times, or not getting helpful answers. They can also be ignored when trying to follow up. Plus, they may have difficulty getting order updates or refunds.
These challenges can be especially tough for those who are new to ILGM products and services, or even shopping online for the first time. It's important for all customers to get prompt and helpful service when having problems, no matter their experience with the company. They should have access to clear communication channels, timely responses from customer service reps, and good resolution of questions and complaints.
At ILGM, we are determined to provide excellent service and support. We recognize that many times these issues can be caused by miscommunications or misunderstandings between customers, employees and billing partners. Our team is always ready to help. We'll make sure to quickly resolve any issues you may have, so you can get back to enjoying your purchase!
Low quality products
Customers of ILGM expect quality that meets the company's fame. But, they sometimes get disappointed with lower-grade products. This can bring about issues such as:
- Bad germination rate after planting
- Damaged or dormant seeds
- Strange smell and taste from the yield
- Trouble in shipping and delivery
- Slow response from customer service
- Stale and poor-quality plants.
It's important for customers to remember that ILGM only sells natural items, so irregularities in their products can take place. For instance, seeds that are not stored properly can become stale and must be thrown away. To guarantee the best performance of products from ILGM, it's essential to follow the company's guidelines. If a complaint can't be solved by following the advice, customers should contact customer service via email or telephone.
Ilgm's shipping has been the subject of many complaints. Customers have spoken of orders taking up to two months to be notified as out of stock or wrong orders sent to them.
The main issues seem to be the delays in shipping and the wrong items received. People are angry about the lack of transparency and the long wait for their orders. Packing errors have also been reported, with customers receiving partial shipments and wrong items. Ilgm's customer service has been unhelpful in resolving these issues, leaving customers unhappy and unlikely to shop at Ilgm again.
Ilgm has had feedback from clients who have troubles with their items and services. We think it is key to consider these issues, search for answers, and work to make sure our customers are pleased.
In this article, we will check out some responses to usual Ilgm grievances that have been raised:
Contact customer service
For queries, worries, and grievances involving an ILGM order or any other issue, contact the customer service team. Dial 1-888-669-9243 or email firstname.lastname@example.org. They're available daily from 9am to 5pm PST.
Plus, customers can visit the US office in California House of Peas (CHOP) on 1271 W. 198th Street #278 in Torrance, CA 90502. Or go to Canada's 420 Trade Inc at 1750 rue Lionel-Bertrand suite 200 in Montreal, QC H4M2S7. Expect helpful staff providing answers and plant care tips.
Read reviews before purchasing
Reading reviews before buying products can be useful. It gives customers an idea of what others think about it and if it is good for them. It is especially important when buying something online, such as from ILGM. Reviews can give information about the quality, reliability and usability of the product.
In addition to helping customers make wise decisions, reading reviews also has other benefits. It can help identify potential problems or areas of improvement with the product. This avoids potential complaints after the delivery or purchase of goods. Reviews also let companies like ILGM respond to customer issues. If a customer finds an issue with their product after delivery or purchase, they may contact the company knowing that others have found solutions through reviews.
Finally, reading reviews creates trust between customers and companies like ILGM. It verifies others’ experiences with their products and services. This gains customers’ repeat business and increases the market for future products and services from ILGM. Reading reviews before buying any goods from ILGM is beneficial for both parties. It helps to create a successful and satisfactory experience.
Consider other vendors
If you’ve had a bad experience with ILGM, you may want to try different vendors for your cannabis seeds. Although some criticisms of ILGM are worrying, there are other reliable online seed banks that offer quality seeds and excellent customer service.
Research and compare prices and reviews to find the vendor that meets your expectations.
Your local dispensary may have cannabis genetics, if they allow recreational purchases of cannabis products. Garden centers or hobby shops could also carry cannabis-specific gardening supplies. Note that these types of stores may not have the same selection as an online seed store. If one source seems unreliable, look elsewhere for similar cannabis genetics and products.
There are plenty of vendors that offer quality seeds and accessories on the internet today. Don’t stick to one company or source when searching for cannabis genetics; explore various cultivars from multiple vendors to determine what works best for you:
- Research and compare prices and reviews.
- Visit your local dispensary or garden center.
- Explore various cultivars from multiple vendors.
ILGM has weaknesses. Customer support is weak and delivery services are unreliable. But, ILGM is great for its selection of strains and return policies. So, let's review the conclusion.
Summary of Ilgm complaints
ILGM, an online seedbank, has caused a lot of complaints. Even though they have some good services, most customers are dissatisfied. Common problems include slow shipping, bad customer service, defective seeds, and no tracking information.
Customers don't like ILGM's delivery time or customer service. Most of the time, their seeds take weeks or months to arrive. Others get no tracking details or acknowledgement of the order date. Some customers have even received moldy buds and low germination rates.
Before you buy cannabis seeds online, research the company. They need to improve customer service response time to make sure customers are happy.
Frequently Asked Questions
Q: What are some common complaints about ILGM?
A: Some common complaints about ILGM include slow shipping, poor customer service, and low germination rates.
Q: How can I contact ILGM to make a complaint?
A: You can contact ILGM by filling out their online contact form or emailing their customer service team at email@example.com.
Q: What should I do if my ILGM seeds don't germinate?
A: ILGM offers a guarantee on their seeds, so if your seeds don't germinate, you can contact their customer service team for assistance.
Q: Why are ILGM's shipping times slow?
A: ILGM is based in Amsterdam and ships internationally, so shipping times can vary based on location and customs clearance times.
Q: Is ILGM a legitimate seed bank?
A: Yes, ILGM is a legitimate seed bank that has been in business since 2012 and offers a variety of high-quality cannabis strains.
Q: How can I leave a review of ILGM's products and services?
A: You can leave a review of ILGM's products and services on their website or on external review websites like Trustpilot.
“name”: “What are some common complaints about ILGM?”,
“text”: “Some common complaints about ILGM include slow shipping, poor customer service, and low germination rates.”
“name”: “How can I contact ILGM to make a complaint?”,
“text”: “You can contact ILGM by filling out their online contact form or emailing their customer service team at firstname.lastname@example.org.”
“name”: “What should I do if my ILGM seeds don't germinate?”,
“text”: “ILGM offers a guarantee on their seeds, so if your seeds don't germinate, you can contact their customer service team for assistance.”
“name”: “Why are ILGM's shipping times slow?”,
“text”: “ILGM is based in Amsterdam and ships internationally, so shipping times can vary based on location and customs clearance times.”
“name”: “Is ILGM a legitimate seed bank?”,
“text”: “Yes, ILGM is a legitimate seed bank that has been in business since 2012 and offers a variety of high-quality cannabis strains.”
“name”: “How can I leave a review of ILGM's products and services?”,
“text”: “You can leave a review of ILGM's products and services on their website or on external review websites like Trustpilot.”